Refund Policy
At Quote Castle LLC, we are committed to providing high-quality digital marketing, lead generation, and website development services. Due to the customized and labor-intensive nature of our work, we have established the following refund policy to ensure clarity and fairness for both parties.
1. General Policy
All payments made to Quote Castle LLC are non-refundable unless otherwise stated in a signed agreement. This includes fees for marketing campaigns, lead generation services, website design and development, consulting, and monthly retainers. Because our services involve time, planning, and strategic execution, once work has commenced, we are unable to offer refunds.
2. Cancellation Before Project Start
If you cancel your project before any work has started, you may be eligible for a partial refund. This refund will be subject to a deduction of administrative and planning fees, typically ranging from 20% to 30% of the total project cost. All cancellations must be submitted in writing and confirmed by our team.
3. Monthly Services and Retainers
Monthly services may be canceled with a written notice of at least 15 days before the next billing cycle. Services already delivered during the current period are not refundable. After cancellation, no further payments will be charged beyond the current billing period.
4. Lead Generation Services
Our lead generation and outbound services, including live transfers and cold calling, are billed based on performance metrics or agreed-upon minimums. As leads are custom-generated, we do not guarantee sales conversions. No refunds are issued for delivered leads or completed campaigns. In rare cases, if there is a concern about lead quality, we may review and offer lead replacements or future service credit at our discretion.
5. Website Design and Development
Deposits paid for website design and development projects are non-refundable. If a project is canceled after work has started, any completed work up to that point will be billed and no refunds will be issued. Partially completed assets may be transferred depending on the stage of development and upon settlement of outstanding dues.
6. Chargebacks and Payment Disputes
Clients are expected to contact us before initiating a chargeback or payment dispute. Filing a chargeback without attempting to resolve the issue with us is a violation of this refund policy and may result in immediate termination of services.
7. Exceptions
Refunds may be considered only in the following cases:
- A duplicate payment was made by mistake
- A major technical failure occurred on our end that prevented delivery
- Services were not provided as per the terms of the written agreement
All refund requests must be submitted in writing and will be reviewed individually.
8. How to Request a Refund or Cancel Services
To request a cancellation or discuss a refund, please contact us at:
Quote Castle LLC
30 N Gould St, Ste 28509
Sheridan, WY 82801
Email: info@thequotecastle.com
Phone: +1-929-333-3634