Frequently Asked Questions
1. What services does Quote Castle LLC offer?
We offer a complete range of digital marketing services including lead generation (inbound and outbound), pay-per-click (PPC) advertising, SEO, social media marketing, email marketing, website design and development, live chat support, ADA and CCPA compliance, and more.
2. How does your lead generation service work?
Our team uses targeted outreach strategies—such as cold calling, live transfers, email funnels, and chat support—to generate qualified leads tailored to your industry. We analyze your audience, run campaigns, and deliver real-time or scheduled leads to your sales team.
3. Do you guarantee sales or conversions?
No. We guarantee to provide qualified leads or run your campaigns as agreed, but we do not guarantee actual sales since conversions depend on factors such as your sales process, pricing, follow-ups, and product or service value.
4. Can I cancel my services at any time?
Yes, you may cancel ongoing services with at least 15 days’ written notice before your next billing cycle. For project-based work, cancellation terms are outlined in the signed agreement or proposal.
5. Do you offer refunds?
Payments made for services are generally non-refundable once work has started. However, refunds may be considered before project initiation or in rare exceptions. Please refer to our Refund Policy for full details.
6. How long does it take to see results from marketing campaigns?
Timeframes vary based on your industry, campaign type, and competition. PPC campaigns can show results within days, while SEO and organic strategies typically require 2 to 4 months to show measurable improvements.
7. What if I don’t have a website or marketing setup yet?
No problem. We can build your website from scratch, set up your marketing accounts, and guide you through the entire process—whether you’re just starting or scaling an existing business.
8. How do you ensure data privacy and compliance?
We strictly follow data protection laws such as GDPR, CCPA, and TCPA. We use secure platforms and only process customer data with consent or as part of approved campaigns. Your data is never sold or misused.
9. How do we communicate during a project?
Our primary communication is via email, along with scheduled Zoom or phone calls. For quick updates, we may also use messaging apps like WhatsApp. All approvals and key updates are documented via email for clarity.
10. What are your payment terms?
Our standard terms are Net 30 unless otherwise specified. Monthly services are billed in advance, and project-based work often requires an upfront deposit. All terms are clearly listed in your agreement or proposal.
11. Can you work with clients outside the United States?
Yes. We work with clients globally across different industries. All communication and reporting are done in English, and we accommodate time zones to the best of our ability.
12. How do I get started?
Simply reach out to us through our website, email, or phone. We’ll schedule a consultation, understand your business goals, and recommend a custom strategy that fits your budget and timeline.
Need more answers?
Reach out anytime—we’re happy to help.
Email: info@thequotecastle.com
Phone: +1-929-333-3634
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM